Shipping & Returns

Shipping:

All orders placed at CeremonialSupplies.com ship from various locations within the U.S. We offer various shipping methods to serve you based on your needs and all of our packages are handled by UPS and USPS. We ship most packages via UPS. We estimate delivery dates based on normal operations. Once we hand over the package to UPS/USPS, we lose control of transit time. Please understand that unexpected delays may occur due to various reasons beyond our control. Shipping companies do NOT deliver when there is inclement weather condition.

We will email you the tracking number for your shipment once the order is shipped.

We strive to have your order delivered on or before the estimated arrival date posted on the website. Delays caused by the shipping carriers are beyond our control, we apologize for the inconveneince.

Domestic Shipments

Shipping methods will be calculated upon checkout. You will have the option to select from standard, expedited and express/overnight shipping methods within the continental U.S.

Exceptions

Please take note that not all items qualify for express/overnight shipping. Please contact one of our customer service representatives for more information about these items.

International Shipments

Please note that we are NOT collecting Duties to your country.  International services may vary based on location; please note that the shipping fee we charged does not cover taxes and duty fees charged by your country’s customs agency. Contact us by e-mail at [email protected] for more information on international shipments.

Returns:

We offer a 30 day return policy, starting from the day you receive your package. You will receive a full product refund as long as it is returned in brand new condition and in its original packaging (as it was sold to you).  We do not accept return of used items, as we only sell new items. Shipping charges are non-refundable.  Please note that customized products and used items are non-returnable.

To return, please follow the steps below:

  1. Contact our customer service department—by e-mail at [email protected] or by phone at 1-877-373-4273—and ask for a return authorization number
  2. Send the package back to us using the carrier of your choice. Please make note that items must be in brand new condition to be accepted for return.
  3. Once the item/items have been reviewed, we will issue the refund back to your payment method.
  4. Please allow 3 to 5 business days after the refund has been approved for funds to go back to your payment method.

Returning more than 3 items:

If you need to return three or more items, please take note that the highest priced item(s) will incur a 20% handling fee.