FAQ
Frequently Asked Questions
Find answers to the most popular inquiries at CeremonialSupplies.com. If you do not see the answer to your questions on this page, please contact us by e-mail at [email protected] or by phone at 1-877-373-4273.
Do you only sell to businesses?
No. CeremonialSupplies.com specializes in ceremonial products for business events. Although we specially cater to organizations of all sizes, we welcome anyone to purchase from our website. You do not need to be a company and the products are not limited to business uses.
Do you charge sales tax?
Yes but only within Florida. Certain tax-exempt organizations within Florida may not have to pay taxes if proper documentation is submitted (call us for more information on this).
We do not charge sales tax for orders shipping outside of Florida. Consult with your tax professional about cross-state purchasing if you need more information.
What methods do you accept?
We accept all major credit cards—Visa, MasterCard, Amex and Discover. You may also checkout via PayPal or Amazon Payments if you have an account with these third party services. In certain occasions, arrangements can be made for payment methods not listed here. Get more info by calling our customer service.
Do you charge for shipping?
Unless otherwise specified, shipping rates will be charged upon checkout. You will have a chance to see the shipping rates and the estimated arrival times before completing your order. You can always contact us for more information.
Do you offer overnight or express shipping?
Yes, but not all products qualify for these express services. It is possible to get an order next day if placed by 4:00 PM Eastern Time Monday to Thursday. Orders placed on Friday for Saturday delivery arrival are special occasion requests and incur a higher shipping rate. For Friday overnight shipping requests, please reach out to a company representative. Please see our shipping page for more details on our different options.
Do you ship to P.O. Boxes?
Yes, but not all products can be delivered to P.O. Boxes due to weight and volume. Contact us for more details.
Can I cancel my order?
Orders may be cancelled as long as the request is made prior to shipping. Once an order is completed, we are not able to stop it. Special ordered products cannot be cancelled.
What is your return policy?
Customers have 30 days to return after receiving. Please reach out within 5 days after receiving your order if there is an issue with your merchandise. Certain products may not be returned after being opened. Special ordered items are final sales and may not be returned. Please visit our returns page for additional information.
Do you sell products not listed on your website?
CeremonialSupplies.com features the most popular items within the ceremonial product industry. However, we do have access to specially ordered products not listed online. If you have the need for a ceremonial products not on display, please contact [email protected] or call us for assistance.
Do you have a physical location?
CeremonialSupplies.com operates exclusively online at the moment. We can always arrange for special visits depending on the nature of your inquiry. E-mail us or call for more details.
Can you ship to multiple addresses?
You may do so by placing separate orders for each address. Feel free to reach out to us for assistance.
Do you have a catalog?
We do not have traditional catalogs. CeremonialSupplies.com is our user-friendly website where you will find all of the products that we currently feature.